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Delafield Corporation - Customer Satisfaction Survey

It is the policy of Delafield Corporation to satisfy the needs of our customers by exceeding industry standards and customer expectations through continuous improvement products and determine if we measure up to your expectations and will make improvements based on the results.


We would appreciate you taking a few minutes to complete the attached survey and return within two weeks. Written comments are encouraged.

 

Scale 1 – Very unsatisfied       2 – unsatisfied       3 – Neutral       4 – satisfied       5 – Very satisfied

 


Company Information
Company
First Name*
M.I.
Last Name*
Email Address*
RESPONSIVENESS
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5
1) Are phone calls answered promptly?
2) Are phone calls returned promptly?
3) Are you greeted in a friendly manner?
4) Are our people responsive & knowledgeable?
Additional Comments:
QUOTATION REQUEST & SAMPLES
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5) Are quotations accurate and legible?
6) Are samples correct and on time?
7) Are your requests handled within required dates?
Additional Comments:
DELIVERY
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5
8) Do your orders arrive as scheduled?
9) Are the packing slips legible?
10) Are all special requirements fulfilled? (i.e. bar-code labels, pallets, etc.)
Additional Comments:
QUALITY
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5
11) Do the parts shipped meet your specifications?
12) Are corrective action requests answered promptly?
Additional Comments:
SALES & ENGINEERING
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5
13) Is our sales coverage on your account adequate?
14) Is our sales rep. knowledgeable and helpful?
15) Is our sales rep. easy to contact?
16) Do you receive the required engineering assistance?
Additional Comments:
Has there been a specific issue that has not been resolved to your satisfaction in a timely manner?
Additional Comments:
 
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